Customer Centricity
Customer Centricity
Course Overview
- Are the customers always right?
- What can I do better to improve customer services?
- How can my organization to outperform my competitors by providing better customer service?
OneHub believes that customer loyalty is a critical component of business success. We identify six attributes that excel customer service behaviors. They are trust, integrity, professional, passion, expertise and relationship. Participants will be able to work on action plan in perfecting their own approach to customer service.
Who Should Attend?
- Customer service representatives
- Call center representatives
- Customer service managers
For more information:
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